Terms and Conditions

Terms and Conditions for Man and Van Abbey Wood Services

These Terms and Conditions set out the basis on which Man and Van Abbey Wood provides removal, man and van, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company booking or using our services.

1.2 Company means the provider of the man and van and removal services trading under the name Man and Van Abbey Wood.

1.3 Services means any removal, man and van, loading, unloading, packing, unpacking, transportation, collection, delivery, or related services supplied by the Company.

1.4 Goods means any items, furniture, boxes, belongings, or materials that the Company is requested to move, handle, transport or store.

1.5 Booking means an agreement between the Client and the Company for the provision of Services on a specified date and time.

1.6 Service Area means the locations in which the Company offers its man and van and removal services, including Abbey Wood and surrounding areas within the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including but not limited to home moves, office moves, furniture collection and delivery, and small removals.

2.2 The precise scope of the Services will be agreed at the time of booking, including the size of the vehicle, number of operatives, estimated time, and any specific requirements relevant to the removal or delivery.

2.3 The Company reserves the right to refuse to provide Services in situations where access is unsafe, the Goods are prohibited or hazardous, or where the Client has failed to disclose relevant information that could affect the safe or lawful provision of the Services.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s approved booking channels. By placing a booking, the Client confirms that they have the authority to enter into a contract and that the information provided is accurate and complete.

3.2 The Company will confirm acceptance of a booking by issuing a booking confirmation. A contract is formed only when the Company provides such confirmation.

3.3 The Client must provide accurate details, including collection and delivery addresses, access details such as floor level and lift availability, parking arrangements, the nature and approximate volume of Goods, and any special handling requirements.

3.4 Quotations and estimated times are based on the information supplied by the Client at the time of booking. If the information is incomplete or inaccurate, the Company may adjust the price, the resources allocated or the timing of the Services.

3.5 The Client is responsible for arranging adequate parking at both collection and delivery locations and for any parking permits, suspensions, or associated costs. Any parking fines or penalties incurred during the provision of the Services due to insufficient arrangements by the Client may be charged to the Client.

4. Quotations and Pricing

4.1 Unless stated otherwise, quotations are based on the description of the work provided by the Client and may be calculated on an hourly rate or fixed price basis. Quotations are exclusive of any parking charges, tolls, congestion charges, or additional surcharges unless specifically stated.

4.2 Quotations are valid for a limited period from the date of issue, after which the Company may revise or withdraw them.

4.3 The Company reserves the right to adjust the quotation or final charge in the following circumstances:

a. The work is more extensive than described, including additional items, extra floors, or extended distances to the vehicle.

b. Access is more difficult than stated, such as narrow staircases, long carrying distances, or obstacles requiring extra time or labour.

c. Delays occur beyond the Company’s control, including waiting for keys, third-party delays, or restricted access caused by the Client or others.

d. The Client requests additional services or changes to the original booking on the day of the move.

5. Payments

5.1 The Client agrees to pay the charges for the Services in accordance with the payment terms stated at the time of booking or as set out in these Terms and Conditions.

5.2 The Company may require a deposit or prepayment to secure the booking. This will be notified to the Client prior to confirmation of the booking.

5.3 Unless otherwise agreed in writing, any balance payment is due immediately upon completion of the Services. The Company reserves the right to withhold delivery of Goods or discontinue work if payment is not made when due.

5.4 Payments must be made using accepted methods as specified by the Company. The Client is responsible for any bank or transaction charges associated with the payment.

5.5 Where payment is not made on time, the Company may charge interest on overdue sums at the applicable statutory rate, as well as reasonable administration and recovery costs.

6. Cancellations and Changes

6.1 The Client may cancel or amend a booking by giving notice to the Company using the same booking channel or another agreed communication method.

6.2 Where the Client cancels a booking, the following cancellation charges may apply:

a. Cancellation more than 48 hours before the scheduled start time: any deposit may be refunded or applied at the Company’s discretion.

b. Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain all or part of any deposit and may charge a proportion of the estimated fee.

c. Cancellation less than 24 hours before the scheduled start time or failure to provide access upon arrival: the Company may charge up to 100 percent of the estimated fee to cover lost time and resources.

6.3 If the Client wishes to reschedule the booking, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Rescheduling close to the service date may be treated as a cancellation and rebooking at the Company’s discretion.

6.4 The Company may cancel or postpone a booking due to circumstances beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will offer an alternative date or a refund of any prepayment for Services not provided. The Company will not be liable for any consequential loss arising from such cancellation.

7. Client Responsibilities

7.1 The Client is responsible for ensuring that:

a. Goods are properly packed, secured, and ready for transport unless packing services have been specifically agreed.

b. All fragile, valuable, or delicate items are clearly identified to the Company’s staff.

c. All items to be moved are safely disconnected, defrosted, drained, and prepared in accordance with manufacturer’s instructions where relevant.

d. The premises at collection and delivery addresses are accessible, safe, and free from health and safety hazards.

e. All required permissions, consents, and keys are available at the time of the move.

7.2 The Client or an authorised representative should be present throughout the move to guide the Company’s staff and to check that all Goods are loaded and unloaded correctly. If no representative is present, the Company’s decisions regarding loading, unloading, and placement of Goods will be final.

8. Excluded and Prohibited Items

8.1 The Company does not accept responsibility for, and may refuse to transport, the following items unless expressly agreed in writing:

a. Cash, jewellery, watches, precious metals, or other high-value items.

b. Important documents, passports, certificates, or financial papers.

c. Perishable goods, plants, or animals.

d. Hazardous, flammable, explosive, or illegal items, including gas cylinders, fireworks, weapons, or chemicals.

8.2 If such items are transported without the Company’s knowledge or consent, the Company shall have no liability for loss or damage, and the Client shall be responsible for any resulting costs, damages, or legal consequences.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, subject to an overall financial cap, which may be notified to the Client at or before the time of booking.

9.3 The Company will not be liable for:

a. Loss or damage arising from the Client’s failure to pack Goods adequately, unless the Company has provided packing services.

b. Loss or damage to Goods with inherent defects or weaknesses, including assembled furniture not designed for frequent movement.

c. Normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care.

d. Loss or damage arising from acts, omissions, or instructions of the Client or third parties.

e. Consequential or indirect loss, including loss of profit, loss of income, or loss of use.

9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and no later than seven days after completion of the Services. The Client must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect and, where appropriate, repair the item.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be lawfully excluded.

10. Delays and Access Issues

10.1 The Company will use reasonable efforts to adhere to agreed arrival times but cannot guarantee exact times due to factors such as traffic, weather, and prior jobs. Time of arrival is therefore approximate.

10.2 The Client is responsible for ensuring suitable access at collection and delivery addresses. Where access is restricted, unsafe, or significantly different to that described at the time of booking, the Company may charge additional fees or, if necessary, refuse to carry out the Services.

10.3 The Company will not be liable for any losses or costs arising from delays beyond its reasonable control, including delays caused by third parties, building management, or legal or regulatory requirements.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom. It is not a general waste carrier and will only remove items defined as waste where it is lawfully authorised to do so.

11.2 The Client must clearly identify any items to be disposed of and confirm that they are not hazardous or controlled waste. The Company reserves the right to refuse to remove any items that may breach waste, environmental, or health and safety regulations.

11.3 Where the Company agrees to dispose of items on behalf of the Client, such items will be taken only to appropriate facilities, and the Client may be charged a disposal fee in addition to the standard service charge.

11.4 The Client remains responsible for any illegal dumping or fly-tipping carried out at their direction, or as a result of inaccurate information they have provided, and must indemnify the Company for any fines, penalties, or costs incurred as a result.

12. Insurance

12.1 The Company maintains such insurance cover as it deems appropriate for its operations. Details of insurance cover can be provided upon reasonable request.

12.2 The Client is encouraged to arrange their own additional insurance cover for high-value or particularly fragile Goods, as the Company’s liability may be limited under these Terms and Conditions.

13. Complaints

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise their concerns with the Company as soon as possible, preferably on the day of the move so that the Company has an opportunity to address the issue promptly.

13.2 If a complaint cannot be resolved immediately, the Client should set out the details in writing within a reasonable timeframe. The Company will investigate and respond as soon as reasonably practicable.

14. Data Protection

14.1 The Company will collect and process personal information about the Client for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints.

14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall continue in full force and effect.

16.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, statements, or agreements, whether oral or written.

16.4 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.



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Get your quality man and van Abbey Wood service at affordable prices now!

With our versatile and affordable man and van services, you can stop worrying about how large or small your moving job is, along with any details tied to your situation, and simply give us a call! After you’ve had a chat with one of our friendly advisors, we’ll be able to draft a plan made for you and you alone, then dispatch a man and van Abbey Wood team to help you with everything. Whether it’s a flat or an office, whether it needs to be done in a month or today, we can do it - pick up your phone now!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Abbey Wood Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 4 Abbey Grove
Postal code: SE2 9EX
City: London
Country: United Kingdom

Latitude: 51.4902950 Longitude: 0.1182580
E-mail:
[email protected]

Web:
Description: Live in Abbey Wood, SE2? Contact us and we will consult with you in order to create the ideal man and van moving solution for your needs!
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