Terms and Conditions for Man And Van Abbeywood
These Terms and Conditions set out the basis on which Man And Van Abbeywood provides domestic and commercial moving, transport, lifting, loading, and related removal services in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These conditions are intended to be fair, transparent, and consistent with applicable UK consumer and transport standards. They apply to all services arranged as a man and van service in Abbeywood, unless we agree otherwise in writing.
We may update these terms from time to time to reflect changes in law, insurance, operational procedures, or pricing structures. The version in force at the time of booking will apply to that booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No employee, driver, or subcontractor is authorised to alter these terms unless we confirm such change in writing. For clarity, these terms govern the service agreement only and do not create any agency, partnership, or employment relationship between us and the customer.
A booking with Man and Van Abbeywood is deemed accepted only once we have confirmed the job details and any required deposit or payment arrangement, where applicable. We may refuse or cancel a booking before acceptance for reasons including but not limited to availability, unsafe access, prohibited items, inaccurate information, unpaid balances on prior jobs, or suspected misuse of the service. The customer is responsible for providing complete and accurate information at the time of booking, including collection and delivery addresses, access restrictions, item sizes, staircases, parking constraints, and any special handling requirements. Failure to do so may affect pricing, timing, and the safe performance of the service.
Bookings may be made by phone, email, online request form, or any other method we make available. When booking, the customer should specify the nature of the goods, the number of items, the preferred date and time, and whether any additional labour, packing, dismantling, or waiting time may be needed. Any quotation we provide is based on the information supplied and may be revised if the actual work differs materially from the description given. We may also charge extra for congestion, delays, multiple drop-offs, bulky items, long carries, or difficult access where these factors were not disclosed in advance. For a man with a van in Abbeywood arrangement, the customer must ensure the move can be carried out safely within the agreed scope.
All prices are stated in pounds sterling and, unless we expressly say otherwise, may be quoted inclusive or exclusive of VAT depending on our trading status and the service type. The final price may be fixed, estimated, or hourly. Where an hourly rate applies, charging will normally commence when the vehicle and crew arrive at the agreed collection point or the starting location stated in the booking. Waiting time caused by the customer, building access issues, missed collection arrangements, or incomplete preparation may be chargeable. We reserve the right to request a deposit, advance payment, or card pre-authorisation before the job begins. Any unpaid balance becomes due immediately on completion of the service unless another payment schedule has been agreed.
We accept payment methods that may include cash, bank transfer, debit card, or other approved means. The customer must ensure payment is made in full and cleared funds by the due date. If a payment is reversed, declined, or disputed without valid reason, we may suspend future services, recover any bank charges, and pursue the debt through lawful means. Where the customer is a business, we may agree invoice terms in writing, and such invoices must be paid within the timeframe stated on the invoice. Late payments may attract reasonable interest and recovery costs in line with applicable UK law. Any discount, promotional price, or special rate is conditional on the customer complying with the agreed terms and not materially changing the booking.
Cancellations and amendments must be requested as soon as possible. If the customer wishes to change the date, time, volume of goods, or collection/delivery location, we will try to accommodate the request, but this cannot be guaranteed and may alter the price. If the customer cancels after a booking has been confirmed, we may charge a cancellation fee to cover administrative work, reserved vehicle time, and staff allocation. The amount of any fee will depend on how much notice is given and whether the job has already started. If we arrive at the agreed location and cannot complete the service because of customer delay, lack of access, unsafe conditions, or the customer’s failure to be ready, we may treat this as a late cancellation and charge accordingly.
We may cancel or postpone a booking where circumstances beyond our reasonable control prevent performance, including adverse weather, road closures, vehicle breakdown, accidents, illness, legal restrictions, or force majeure events. In such cases, we will aim to notify the customer promptly and offer an alternative time where feasible. We shall not be liable for losses arising from a delay or cancellation caused by events outside our control, provided we have taken reasonable steps to minimise disruption. If a deposit has been paid for a service that we cancel and no alternative arrangement is accepted, the deposit will ordinarily be refunded, subject to lawful deductions for work already completed or costs already incurred.
Customers must ensure that all goods are suitably packed, secured, and ready for transit unless packing or preparation is specifically included in the booking. Fragile items, electronics, antiques, glass, ornaments, and high-value goods should be clearly identified and, where appropriate, professionally packed. We are not responsible for deterioration or damage caused by poor packaging, inherent weakness, pre-existing defects, or unsuitable loading instructions given by the customer. Where we agree to dismantle, assemble, or reposition furniture, this will be done with reasonable care, but minor marks, scuffs, or cosmetic imperfections may occur during normal handling of used items. The customer should keep receipts, serial numbers, and photos for valuable items where possible.
Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill, as required by UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those mandatory rights, we shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. Where we are responsible for damage to goods, our liability will normally be limited to the lesser of the reasonable repair cost, the replacement value of the item, or the amount recoverable under our insurance, taking account of wear and tear, age, and pre-existing condition.
The customer must notify us of any alleged damage, loss, or short delivery as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Claims should include photographs, descriptions, and supporting evidence where available. The customer must also allow us a fair opportunity to inspect the alleged damage and, where appropriate, to remedy the issue, obtain further information, or refer the matter to our insurers. We will not be responsible for items that are left unattended, concealed without disclosure, or handed to us without a clear inventory where one was agreed. If the customer requests that goods be moved in a manner contrary to our advice, any resulting loss may be excluded to the extent permitted by law.
Customers are responsible for ensuring that items handed over to us are lawful to transport and do not contain hidden valuables, cash, jewellery, documents, data devices, or restricted materials unless this has been expressly declared and agreed. We accept no liability for personal belongings left inside furniture, boxes, bags, or appliances unless we have expressly accepted responsibility for them in writing. The customer should also obtain any necessary building permission, parking consent, or access authorisation before the service begins. If permits, tolls, parking charges, or congestion-related fees are incurred in connection with the service, these will be added to the final invoice unless otherwise agreed.
Waste handling is subject to UK environmental rules, including the duty to dispose of waste only at authorised facilities and in compliance with relevant legislation. We may carry unwanted items for disposal only if this has been expressly included in the booking and the customer has described the material accurately. The customer must not present hazardous waste, clinical waste, asbestos, gas cylinders, oils, chemicals, paint, batteries, pressurised containers, electrical waste requiring special handling, or any other prohibited material unless we have specifically agreed and are legally able to transport it. If undeclared controlled or hazardous waste is discovered, we may refuse to move it, isolate it, or end the job immediately without refund for the affected portion of the service.
Where we remove waste on the customer’s behalf, the customer confirms that they have the right to dispose of it and that it is not stolen, fly-tipped, or unlawfully sourced. The customer remains responsible for the accuracy of descriptions provided about the waste and for any fines, penalties, or enforcement action arising from false information supplied by them. We may issue a receipt or record for waste transferred to authorised disposal or recycling channels where appropriate. If the customer requests disposal of household, office, or mixed waste, additional sorting or loading charges may apply if the material is heavier, more contaminated, or more difficult to handle than described. We reserve the right to refuse any item that would place us in breach of environmental or transport law.
The customer agrees to comply with all reasonable instructions given by our staff regarding access, loading, health and safety, and site rules. We may refuse to carry out work that we reasonably consider dangerous, unlawful, abusive, or beyond the agreed scope. This includes situations involving unsafe lifting, violent behaviour, defective stairs, collapsing packaging, infestation, structural hazards, or the presence of substances or items that create a risk to people, the vehicle, or other property. Our team members may stop work if they believe continuing would expose them or others to harm. In such cases, any charge already incurred up to the point of stoppage will remain payable.
Each party must use reasonable efforts to minimise loss, delay, and disruption. The customer should ensure that someone is present at both collection and delivery points unless otherwise arranged, and that the premises are accessible at the agreed time. We may rely on instructions given by the customer, or by any person reasonably believed to act on the customer’s behalf, and we shall not be liable for losses caused by following those instructions in good faith. If a delivery is accepted by a third party at the customer’s request, that acceptance will be treated as conclusive proof of completion unless the customer can show otherwise. Any complaint should be raised promptly so that we can investigate while the relevant information remains available.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the service, except where consumer law requires otherwise. If any disagreement arises, both parties should first try to resolve it in good faith through direct discussion and reasonable cooperation before starting formal proceedings. This approach helps preserve fairness, reduce costs, and support efficient resolution of service issues.
Nothing in these Terms and Conditions affects the customer’s statutory rights under applicable UK consumer protection law. If you are arranging a Abbeywood man and van service as a consumer, you may have additional rights depending on how and when the booking was made, the nature of the service, and whether any cancellation rights apply by law. Where mandatory legislation provides a higher level of protection than these terms, the legal rights of the customer will prevail. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions and that they have authority to contract for the services requested.